Support

How can we help?

We answer within two working days.

My hype call didn’t arrive

• Check that notifications for BECOME are allowed in iOS Settings → Notifications.
• Reminders must be on: Settings → Reminders in the app. With reminders off your image is still created and waiting when you open the app.
• Images are generated 2–6 hours before your hype time. If you set a time less than two hours away, today’s image is created immediately and delivered at the time you set.
• Rest days: nothing is generated on days you didn’t select as training days.

Today’s image is missing or wrong

• Open the Today tab: the status line under the image says whether it’s being created, waiting for your hype call, or ready by a given time.
• If the face doesn’t look like you, use a sharp, well-lit photo of just your face, looking roughly at the camera. Vision → Your selfie.
• If the body looks off, pick a different body reference under Vision → Body reference.

The plan and weigh-ins

• Your plan appears on the Plan tab as soon as your measurements are in. Change them under Vision → Weight & height.
• The weekly check-in card shows on your chosen weigh-in day (Settings → Weigh-in day), and a reminder arrives at 07:00 that morning if reminders are on.
• Missed the day? Weigh in when you can; the next check-in still lands on your chosen weekday.
• The “Why these numbers” card on the Plan tab explains every target and every weekly change.

Sign in with Apple

An account is required so your image can be created while the app is closed. If sign-in fails, make sure you are signed in to an Apple Account in iOS Settings and that two-factor authentication is enabled, then try again.

Delete my account and data

Settings → Delete my account. Everything is removed from our servers immediately and permanently. If you can’t access the app, email us and we will do it for you.

Privacy questions

Everything about what we store, where, and for how long is in the Privacy Policy.